The National Health Service in the UK employs qualified doctors, nurses and other health professionals who strive to treat everyone properly and promptly. Most people in the UK single out the NHS as the public service they value most highly, and patients regard it with respect. However, there are times when getting an appointment can take weeks, a walk-in visit can have a 3 hour waiting and even an emergency for you may be looked upon by the A&E services as simply a minor complication! These situations can often leave a person feeling vulnerable and distressed, wanting to be able to do something about it!